Frequently Asked Questions

Yes! We provide free shipping to Belgium for orders above 50EUR, and Netherlands and Germany for orders above 75EUR.

The shipping costs will be calculated automatically based on your address at checkout.

There is no customs fee or import tax for EU countries as the products are shipped from Belgium. However, if you are placing orders from outside of the EU, you will be responsible for the customs fees, tariffs, or duties.

Unfortunately, this option is not yet available. However, you can sign up for our mailing list to know our latest features and promos!

We ship Monday through Friday within 24 hours from Belgium, except during public holidays. During periods of high volume, order shipment may be slightly delayed.

If you choose 'pick up point' delivery method before check out, your order will be delivered via Mondial Relay in the nearest pick up point to your address.

Yes! As soon as your order has been shipped, you will receive your Track & Trace code by email.

Please contact us as soon as possible at regarding the issue. We will help you change the address if the order has not been shipped. If the order has been shipped, Ature will not be held liable for packages that could not be shipped to their destination due to an incorrect or undeliverable address. It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued based on an incorrect address. If a package is shipped back to Ature due to an incorrect/ undeliverable address, shipping charges will not be refunded.

Yes! You will get free samples on every order, depending on the availability of the stock.

Yes, you can! The gift card is available to be sent electronically (for yourself or your loved ones) and it ranges in amount of 10 to 100EUR.

Yes, we would love to hear from you! We are always trying to add the best Korean skincare products to our online store. You can email us your recommendations at and we will try to bring those brands to Ature.

We are doing our best to keep all products in stock. If you want to be the first to know when a product is back in stock, you can click on the notification sign in the desired product page to get notified once we restock the product.

Yes! Your satisfaction is our priority. You are entitled to return your order within 14 days of receipt, provided that the returned products are new, unopened, sealed, and in their original condition. To exercise your right to return, you can contact us at along with your full name, the products you wish to return, and the reason for the return. We will guide you with the detailed procedure of the return. Any products purchased on sale or with special discount offers are not eligible for return. Please see the complete return policy here [](

Unfortunately, we don’t offer a free return service. This means that you are responsible to bear the return shipping fee. You can consult the rates on the website of the carrier of your choosing. Normally these costs are approximately 6.90 EUR per package with a warranty within Belgium (via BPOST). If your order qualified for free shipping, you will be responsible for paying the return shipping cost and the original shipping costs that were waived by the free shipping policy. Any products purchased on sale or with special discount offers are not eligible for return. Please see the complete return policy here [](

No, unfortunately we don't have this feature at the moment. However, stay tuned for any updates by joining our newsletter.

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